Pansnap Music Returns & Refunds Policy
Thank you for shopping at Pansnap Music. We appreciate your business, and we want to make sure that our customers are satisfied with our products and services.
As it is standard to any shopping experience, there are terms and conditions that apply when you shop with Pansnap Music. Please read carefully as you agree to these terms and conditions when you place an order at Pansnap Music.
Returns & Refunds
We truly believe that you will love our products. And because customer satisfaction is our number one priority, we want to make sure you have a great shopping experience with us. If you need to return a product, we are here to support you.
Please read our standard return policy. Products purchased at Pansnap Music can be returned for full refund only if they meet all the conditions below:
- You have 5 calendar days to return a product from the day you received it. Contact Pansnap Music via email within that timeframe to coordinate the return.
- Item(s) returned must be in the original packaging and undamaged.
- The product(s) you’re returning must be repackaged with all the accessories, auxiliary items and documentation that were included when you received it.
- Customer is responsible for shipping charges at return.
- Refund will be processed on the original payment method.
- Refunds will be processed within 5-7 business days after returned item(s) is/are processed, inspected and restocked.
- All sales are final for products sold at discounted prices.
If your drum is damaged during transit, and you signed at delivery, contact Pansnap Music immediately via email at support@pansnapmusic.com to communicate the issue. In your email, please add pictures or a video of the damaged drum, and we will coordinate the return appropriately according the Return & Refund Policy above.