Sales and Cancellation Policies
Please read Pansnap Music Sales and Cancellation policies below. Pansnap Music reserves the right to change its sales and cancellation policies at any time.
Sales
All products shipped to addresses in Texas are charged a sales tax of 8.25%. That corresponds to a 6.25% sales tax imposed by the state of Texas + 2% sales tax imposed by Travis County, where Pansnap Music is located and registered.
Customers are responsible for duties/taxes of international orders. Please contact your local customs office for rates and other information.
When you place your order, Pansnap Music will send you a confirmation email containing individual product pricing, order total, estimated taxes (when applicable), and shipping charges (when applicable). We will ship your order within 2 business days after payment is received.
Once the order has shipped, we will send you a shipment notice email with a copy of your receipt as well as a shipment tracking number. Be sure to save the shipment notice/receipt email for your records.
Courtesy Service
At Pansnap Music, we guarantee the quality of our product. We offer a one-time free tuning service on your Solaris handpan within 1 year after purchase. Please read the requirements for this free tuning service:
- Contact Pansnap Music to request and schedule the free tuning service within 1 year of receiving your Solaris.
- Customer requesting the free tuning service must be the original buyer or present the original proof of purchase from Pansnap Music.
- Customer is responsible for shipping charges to and from the Pansnap Music shop.
- This free turning service covers standard retune due to regular wear and tear. It does not cover damage to or misuse of the instrument.
- Before accepting to provide the free tuning service, Pansnap Music will assess the condition of the instrument.
Please notice that the one-time free tuning service is a courtesy service, not a warranty policy.
Cancellations
Please review your order carefully before placing it. Once your order is placed, we will process your order and prepare it for shipment.
Pansnap Music ships your order within 2 business days of receiving your payment. Cancellation is available before the order is shipped. Please contact Pansnap Music at [email protected] immediately to notify us of your cancellation.